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Pets in Rentals: What’s Actually Allowed?

The short answer

Tenants can request a pet, and landlords usually need to respond within a set timeframe. A blanket “no pets” rule isn’t enough on its own, but landlords can still refuse for specific reasons.

Can a landlord say “no pets”?

Not outright, and not without explanation.

Landlords generally need to consider a pet request and respond in writing. A refusal usually has to be based on reasonable grounds, rather than a personal preference or a generic rule.

What counts as a “reasonable” refusal?

This depends on the property and the pet.

Common reasons that are often raised include:

  • Safety concerns
  • Risk of significant damage
  • Unsuitability of the property (for example, size or fencing)

Refusals that rely only on habit, convenience, or a general dislike of pets are more likely to be questioned.

Do rental ads still say “no pets”?

They sometimes do, but that doesn’t always reflect how requests are handled in practice.

Even if an advertisement says “no pets”, tenants can usually still make a formal request after applying or moving in. The wording of the ad doesn’t automatically override the process.

How long does a landlord have to respond?

Pet requests aren’t meant to sit unanswered.

If a landlord doesn’t respond within the required timeframe, the situation can become unclear — which is why people often check dates, messages, and whether the request was properly documented.

Are assistance or emotional support animals different?

They can be treated differently, depending on circumstances.

People often confuse pets, assistance animals, and emotional support animals, but the rules and expectations aren’t always the same. This is one area where the details matter, especially how the animal is described and supported.

What usually causes disputes about pets

Problems tend to arise when:

  • Requests are made verbally but not confirmed in writing
  • Responses are delayed or vague
  • Conditions are added later without explanation
  • Ads or leases conflict with later discussions

These situations often feel more stressful than they need to be.

Are you having issues renting with a pet?

If this is something you’re dealing with and you want to understand more about it, you’re welcome to call us for a chat.

For legal advice or representation, the following organisations may be able to assist:

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