Privacy Policy - TAS Renters Help

TAS Renters Help respects your privacy. This policy explains what information we collect, how we use it, and how it’s handled.

What information we collect

When you contact TAS Renters Help, we may collect:

• Your phone number (if available)

• Your name and email address (if you choose to provide them)

• Call recordings and call summaries

• General information you choose to share about your rental situation

You do not need to provide personal details to call the service, but some details may be required if you ask for follow-up support.

We collect and use information to:

• Provide tenant support and general rental information

• Follow up with you after a call, if requested

• Improve the quality and reliability of the service

• Maintain internal records related to your enquiry

We do not use your information for advertising or sell it to third parties.

Information may be stored using secure third-party services that support:

• Telephony and call handling

• Email communication

• Case tracking and internal records

We take reasonable steps to protect your information, but no system is completely risk-free.

We may share information only with service providers who help operate this service (for example, phone or email platforms).

We do not share your information with landlords, agents, or government bodies unless required by law.

Calls may be recorded for quality, training, and support purposes. By using this service, you consent to call recording.

We keep information only for as long as reasonably necessary to operate the service and meet legal or operational requirements.

You can request access to or deletion of your information by contacting us at support@tasrentershelp.au.

If you have any other questions, contact support@tasrentershelp.au.