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Repairs Not Being Done? Here Are The Next Steps

Quick answer first

If repairs aren’t being done, the next steps usually depend on what kind of repair it is, how it was reported, and how long it’s been ignored — not just whether it’s annoying or inconvenient.

Start here: what type of repair is it?

If it affects safety or basic living conditions

Examples include:

  • No heating in winter
  • Electrical faults
  • Water leaks
  • Broken locks
  • Major plumbing issues

These are usually treated as urgent repairs.

If it’s inconvenient but not dangerous

Examples include:

  • Minor leaks
  • Appliances not working
  • Wear and tear issues
  • Cosmetic damage

These are usually treated as non-urgent repairs.

Next question: how was it reported?

If it was reported in writing

This is important.

Written requests:

  • Create a record
  • Start the clock on timeframes
  • Are easier to follow up on

Emails, online portals, or messages usually count.

If it was only mentioned verbally

This is where delays often start.

Verbal requests can be forgotten or disputed later, even if they were genuine.

Then: how long has it been?

There isn’t always a single fixed timeframe — but generally:

  • Urgent repairs are expected to be addressed quickly
  • Non-urgent repairs are expected within a reasonable time

What’s “reasonable” often depends on the repair itself, not just the calendar.

If nothing happens

When repairs drag on, people often pause to consider options such as:

  • Following up in writing
  • Checking whether the issue qualifies as urgent
  • Escalating through the relevant tenancy authority

Most people don’t jump straight to formal action — they first want to understand whether the delay is normal or not.

Common reasons repairs stall

Repairs often get delayed because:

  • The issue wasn’t clearly described
  • It was treated as non-urgent
  • The request wasn’t documented
  • Responsibility is being disputed

This is why people often reassess before pushing harder.

Are you affected by outstanding repairs?

If this is something you’re dealing with and you want to understand more about it, you’re welcome to call us for a chat.

For legal advice or representation, the following organisations may be able to assist:

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